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"A and E as a relative of an admitted patient"

About: Pinderfields General Hospital / Accident and emergency

i was in A and E for almost 5 hours today Friday August 16th as a concerned relative. My 80 year old brother was brought in by ambulance after suffering the after effects of a fall on Wednesday August 14th. I cannot speak more highly about the care, consideration and respect shown to my brother. The doctor on duty was brilliant in the way he informed and involved my sister and me about the symptoms, prognosis and recommended pathway for treatment. At all times he treated my brother, the patient, who was confused and is extremely hard of hearing with courtesy and consideration and made sure he was aware of what he, the doctor, was considering and recommending. I find it hard to believe that the NHS provides such care and consideration and respect for the patients in their care at Pinderfields Hospital. I am genuinely amazed, surprised and pleased.

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Responses

Response from Pinderfields General Hospital 4 years ago
Pinderfields General Hospital
Submitted on 19/08/2019 at 08:05
Published on nhs.uk at 09:06


Thank you for taking the time to post your comments regarding your recent experience.

I am sincerely sorry to read of your brother's accident and I hope he is recovering well.

All of our staff strive to provide a standard of care at all times and it is clear that this was both you and your brother's experience.

Communication is a key element in providing care and I am pleased to read that all of the staff involved in your brother's care kept you and your sister informed throughout the time your brother spent in A&E.

I will share your lovely words with the team.

Thank you again.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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