"Disappointed"

As an NHS worker myself I find the Lichfield Street Surgery disappointing.

Once you are able to see a GP then the service greatly improves, however your access to see a GP is greatly guarded by the staff in the reception area.

On a recent visit, or attempt to visit.

I unfortunately ran into delays with road works, long traffic queues.

So was a couple of minutes late into the surgery for my appointment.

The self booking in system was not working therefore I had to queue to be booked in by a receptionist.

When I was next to be served, I stood for almost 1 minute before the receptionist even acknowledged I was in front of her.

When she did speak to me, she informed my that I was too late for my appointment.

On explaining I had waited for 3 minutes in the surgery to book in, I was given an unsympathetic and impolite apology and told I should use the booking in system.

Even when I explained that the system was not working, the receptionist was uninterested and dis-compassionate.

Her attempts to apologise were not genuine and had no interest in the fact she knew I had been in the surgery for at least 3 minutes prior.

Also did not have an interest in the fact the booking in system did not work.

Therefore I should have been able to proceed with my doctors appointment however I was turned away after waiting 3 weeks for the appointment and rearranging all my work commitments.

I understand the NHS is struggling, I have within it for over 20 years, members of staff who are not genuine or compassionate and act without empathy are why members of the public abuse the overstretched system we rely on.