"Distressed stay in hospital"

About: Pilgrim Hospital / Trauma and orthopaedics

(as the patient),

I arrived at ward 3A ward around 7pm, I diagnosed with multiple pulmonary embolisms. I had to make my own bed, no table, chair or draws.

I was weighed and observations taken.

I was extremely concerned as the lack of care an elderly distressed patient across from me received from some staff on the ward. I had to leave the ward as I was too distressed to listen.

At 3am I asked a nurse for sleeping pills as I was distressed and couldn’t sleep. one of the nurses said no to my request, so I requested to speak to the doctor. The same nurse then again said, no point, the doctor will also say no.

At 4.30am I asked again for the doctor and the nurse said fine. The doctor came at nearly 5am and denied any form of sleeping aids as it was nearly day time. I was very upset crying and saying I requested them at 3am. The doctor said the nurse only messaged him at 4.30.

What I witnessed was uncaring and inhumane.

Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Pesuffer

We would like to apologies for any distress caused, this is not the standard of care we expect in our clinical area. We are unable to comment on other patients care, although please be assured these comments will be fully looked into and discussed with all members of the team.

Kind regards

Sr Lisa Codd and Matron Maxine Skinner

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