"Poor receptionist"

i was ringing doctors to get some pain killers for my husband who has been very ill.

I spoke to the receptionist who gave me a email address to order some more tablets ,I sent the email but it came back failed message.

I checked the address that I was given and everything was OK,so I rang the surgery back and the receptionist spoke to me like I was a child and I do not know how to send emails ,she started going back over email address and saying I will spell it out to you,now I know how to spell and I know how to send emails as

I'm sending them all day in my work, I do not appreciate being spoken to like that, I also asked for a doctor to ring me and 6 hours later no one has

Very disappointed.