"Disgraceful"

We are so very sorry to hear about this experience and your reaction is completely understandable. We do record all calls and would like to investigate this as a matter of urgency. It may be that that clinician needs to reflect on her telephone manner and consultation skills. We cannot trace which patient/day/time this relates to as this feedback is anonymous, and would be very grateful if you could contact the surgery with any details - either: member of staff, practice manager or any of the GP partners please. We will deal with your information confidentially and reassure you that the quality of care delivered to you will not be affected. Additionally, this information will definitely identify training needs which we will address as found after investigation - and will be of great benefit to all patients. Sincere apologies again, and best wishes.