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IBD Clinic

Story from nhs.uk

"IBD Clinic"

About: Southend Hospital

After speaking to Gastro Secretary who had a rude telephone manner , i needed to speak to an IBD nurse which i know only works certain times and days, but to have a voicemail say she is on annual leave and i can only leave a message when she returns is quite poor , why isn't there any cover for this person, as patients need advise or results.

Also tried to call PALS and the phone call also went to an automated service saying they cannot take my call. Service again poor.

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Responses

Response from Southend Hospital 4 years ago
Southend Hospital

Submitted on 20/08/2019 at 10:17
Published on nhs.uk at 11:06

Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had contacting the clinic and PALs.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team and leave a message, they will then call you back and you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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