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excellent care but HCA's are overworked.

Story from nhs.uk

"excellent care but HCA's are overworked."

About: Royal Blackburn Hospital

Was admitted to C2 the level of care was fantastic and the nurses and HCA's are lovely. My only issue is at night time the HCA's are ran ragged, running round changing bedding, clothing, toileting etc, definitely a need for a few more on there at night, especially when nearly every patient was incontinent, I didn't see any of the Hca's stop once. At times they seemed more like nurses than the nurses.

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Responses

Response from Royal Blackburn Hospital 4 years ago
Royal Blackburn Hospital

Submitted on 14/08/2019 at 13:21
Published on nhs.uk at 15:07

Thank you for taking the time to tell us about your recent stay on Ward C2 at Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received from the HCA's during your stay and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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