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Very poor service

Story from nhs.uk

"Very poor service"

About: Aston Healthcare Limited

Have to wait THREE TO FOUR WEEKS for an appointment to see a doctor then when you do you never see the same doctor twice.Also remember if you want to talk about two things to book a double appointment or the doctor wont treat the second thing and you will have to wait another month.Thats if you can get through to reception sometimes have to wait twenty minutes on phone.Terrable practice not fit for service.

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Responses

Response from Aston Healthcare Limited 4 years ago
Aston Healthcare Limited

Submitted on 27/08/2019 at 11:21
Published on nhs.uk at 12:07

Dear Patient

I am very sorry to hear that you have had a less than satisfactory experience. As a practice we aim to provide exceptional patient service and it appears that, in this instance, this has not been provided. I would like to apologise on behalf of the practice and assure you that we take all comments very seriously. I believe it would be beneficial to investigate your case further but, as your post is anonymous, I would appreciate if you contacted me at the surgery to provide further details.

I look forward to hearing from you soon.

Lauren Miller

0151 480 1244

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