"awful experience for appt and dignity"

Awful awful experience. Waiting from 7:30 and first in queue for appointment to be told first available 9am because down by one Gp on my way out another patient who had arrived at 4 people after me got appt 08:05. I went back to reception to ask about this to be told the receptionist hadn’t noticed the other GP list. The main part of her time to look at who is available she did not do. The receptionist then shouted out at me where upon I said I did not wish to have an argument with her as I was unwell and this was the main reception. I also feel that to be asked why I am there violated my privacy and dignity. I understand with nurse appts you have to give some basic information as there are different competency levels but to be asked at the main reception why I was there seemed unnecessary. One would hope as I wanted to see a GP they would all be competent enough to be seeing all patients wishing an . the manner and tone of the receptionist was awful and I felt worse than when I first arrived to see the GP. The worst experience I have ever had