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it is diffficult to use. still no appointment.

Story from nhs.uk

"it is diffficult to use. still no appointment."

About: Forest Health Group

t took me ages to get to right place. doctor still not got back to me, said he was busy. I emailed yesterday.

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Responses

Response from Forest Health Group 4 years ago
Forest Health Group

Submitted on 14/08/2019 at 09:57
Published on nhs.uk at 11:06

I am sorry to hear of your experience with our new system, it is not the kind of experience we want for our patients to have when contacting the surgery.

Again I am sorry there is a delay in responding, please be assured our GPs are triaging the list and dealing with as appropriate.

There has been a few issues as we are down in GP resources due to unforeseen circumstances. If you are still having problems with the system please contact the surgery and one of our reception team will be able to help you.

Thank you for your feedback, it helps us look at our processes and improve our services going forward.

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