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Almost impossible to contact the customer care department

Posted By disapointed with the HNS

"Almost impossible to contact the customer care department"

About: Royal Hampshire County Hospital

(as the patient),

It would seem almost impossible to contact the customer care department  in Basingstoke , which deals with Winchester Hospital ,   their call back system has not been working , they have not responded to email , I have been on hold for well over 45 minutes ,

It seems to me as if they are totally uninterested in complaints about the poor service

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Responses

Response from Royal Hampshire County Hospital 4 years ago
Royal Hampshire County Hospital

Submitted on 11/09/2019 at 18:00
Published on nhs.uk at 18:06

Thank you taking the time to provide feedback.

I am sorry to read of the difficulties you have experienced.

We were experiencing difficulties with the call back system, which has now been resolved.

I do hope you have now managed to talk to us.

Thank you for bringing this to our attention.

Alex Whitfield, Chief Executive.

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