"I cannot thank you enough"

About: Aberdeen Royal Infirmary / Geriatric Assessment Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as a relative),

I would like to thank the paramedics Albert and Andrew who arrived at my house in the early hours of 8th July to attend to my elderly mum who went splat on the floor

With mum being so frail they scooped her up and took her to ARI .

Also many thanks to the A&E department as mum was suffering from confusion and in a lot of pain. I unfortunately I didn’t catch the name of the doctor who looked after mum the doctor could could see I was upset and a welcome decision was made to place mum in a ward as her kidneys weren’t well plus ongoing delirium

I gave the doctor a massive hug .

Ward s 102/303 consultant Doctor Greg , Junior doctors Lauren, Greg and Katie

. A big thank you to them for putting myself and mum at ease.

A diagnosis was quickly picked up on even though mum comes from Sunderland and the doctors didn’t have access to mums records, which In itself must have been a nightmare for the staff. They came up trumps though .

The Nurses on both wards 102/303 a massive thanks to them, their care and attention was second to none , we managed with the help of nurse Lauren to visit the Robertson Roof garden as it was a gorgeous day , it’s a excellent place to visit I recommend it to anybody if they can to visit it.

A Final thank you to the paramedics who transported mum back to Sunderland .

Once again Aberdeen ARI I cannot thank you enough , boxes of choccies just didn’t seem enough but I’m sure the staff inhaled them.

Sent from my iPad

Responses

Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear Mc56

Many thanks for all your kind words regarding the staff who cared for your mum recently in Aberdeen Royal Infirmary. We always strive to deliver person centred care and sounds like we achieved this for you and your mum.

It sounds like it was a very difficult and stressful time for you all and so glad that our staff were able to diagnose and treat her quickly allowing her to transfer back to Sunderland.

The Robertson Roof Garden is certainly something we are very proud of at Aberdeen Royal Infirmary and it brings so much pleasure to patients and their families in all seasons, allowing a quite area for reflection or just to enjoy the plants and surroundings. I am so glad the staff supported you and your mum to visit this area.

I will share your kind words directly with the staff who cared for your mum, they will be delighted to receive such feedback and I am sure that they all enjoyed your gift of chocolates.

With best wishes to you and your mum

Kind regards

Fiona

Fiona Robertson Chief Nurse

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service

Dear Mc56,

As Fiona says, this sounds like it must have been a very difficult for you and the family and I do hope that mum is well on the road to recovery now that she is back home safe and sound in Sunderland.

It is fantastic to hear that your mum received such great care from all the staff in the various teams who cared for her in the NHS and we are grateful for your kind comments about our crews from the Scottish Ambulance Service who will be delighted to read this.

Many thanks for taking the time to write in, it is appreciated.

All the best,

Mark

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