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"Dreadful place"

About: Blackpool Victoria Hospital / Accident and emergency

my mum came in with very bad D&V the nurses were very uncaring and rude apart from one nurse. she was taken to AMU as her blood pressure was very low she had not been given none of her medication during her stay which she needed to take 3 times a day a nurse said she would come back and give her more fluids through the drip which she never had.The Nurses were all so rude and very uncaring.The Dr once she finally got to see him was very nice we were here on holiday from London so not at all a nice experience.We come to Blackpool every year and i would never come to this Hospital again we was at the urgent treatment centre first then A&E then AMU

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 4 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 26/08/2019 at 07:25
Published on Care Opinion at 07:25


picture of Eleanor Walsh

Thank you for this feedback. I am sorry to hear that your mother was not treated with compassion and that things were missed during her admission. This is not the standard we accept or aspire to. I would like to find out more details about this so I can look into it, please can you email bfwh.patientrelations@nhs.net with your contact details. I hope your mother is feeling better now.

Kind regards

Eleanor

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