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"Relative Care if a loved one"

About: Queen Alexandra Hospital / Accident and emergency

My Sister was taken to Q A after suffering a Cardiac Arrest, they managed to bring her back but because of complications she had another and they were unable to revive her and she passed away.

There were many members of her family and friends there outside, (we did not want to go into the relatives room).

Obviously everyone was bereft and her children and husband were in such shock (she was only 54 yrs).

The staff came out and was with us constantly trying to console everyone, they were simply fantastic.

Their empathy was second to none.

They explained as much as possible about the forthcoming procedure and were so caring, I cannot praise them enough.

When my brother and I went into see my sister the consideration we were given was just amazing and the surroundings where she was are beautiful.

Hospital's generally can be given a lot of discredit at times which is not the case in many instances and I just want to balance this a little and thank the staff in QA for their utmost care and attention.

My Brother in law was so thankful to the staff regarding how they had cared so well for my sister.

Thank you, thank you, thank you.

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 4 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 14/08/2019 at 12:55
Published on Care Opinion at 12:55


May I offer our heartfelt sympathies to you and your family. I'm so sorry to hear that your sister passed away and understand how devastating this must be for you all at the moment.

Thank you so much for taking the time to share such lovely feedback about the staff and the hospital. I will share this with the Team who will be pleased that they were able to console and comfort you at such a difficult time.

Kindest regards

Marion

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