"Diabetic moved wards at dinner time so missed food"

About: The Royal London Hospital

today I was moved from ward 12D to ward 3f, I was moved at dinner time so I’ve missed my insulin injection and my dinner. Was offered food from the out of hours menu but as I’ve had this rubbish microwaved food before I declined..

I cannot for the life of me work out why they would move a diabetic patient bang on dinner time..

Story from nhs.uk


Response from The Royal London Hospital

Dear Patient

Thank you for taking time to contact us with feedback. We are disappointed to hear about your experience and that consideration was not taken with regard to your needs when the decision was being made to move you to another ward.

Your experience fell below the standard of care we expect at Royal London Hospital.

We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact the PALs team on site on 0203 594 2040 or email rlhpals.bartshealth@nhs.net

We look forward to hearing from you soon

Thank you

Kind regards

Central Complaints Team

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