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"Nothing was a bother"

About: Ninewells Hospital / Accident & Emergency Ninewells Hospital / Acute Medical Unit (AMU) Ninewells Hospital / Respiratory Medicine

(as a service user),

In early August our Dad became unwell whilst on holiday to celebrate his 80th birthday.

We took Dad to Ninewells A&E, on arrival staff were so kind, compassionate and knowledgeable. We were very concerned as we are not from the area and Dad has complex medical issues, but this wasn't a problem, the staff both Medical and Non medical were excellent.

After several tests it was advised that dad needed admission so was transferred to AMU where we met more dedicated staff especially a lovely staff nurse called Seamus who eased both myself, my sister and my dad and explained that he may need another transfer but they were stabilising him. 


Dad stayed on the ward overnight and then was transferred to Ward 3 and yet again we were met with kindness, compassion and knowledge where my dad stayed for several days,  all the staff were so helpful with all concerns we had.

Throughout dads admission nothing was a bother to staff and dad has recovered well.

We would especially like to thank SN Claire, SN Katy Cameron and Dr Chalmers (from Middlesbrough) who made this stay so much less stressful than it could of been.
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Responses

Response from Sean Mcartney, Operational Nurse Director, NHS Tayside 4 years ago
Sean Mcartney
Operational Nurse Director,
NHS Tayside
Submitted on 12/08/2019 at 15:30
Published on Care Opinion at 15:46


Dear Thank you NHS

I am delighted to hear that you dad has recovered well since his admission to Ninewells Hospital. Thank you for your kind words of appreciation for the care provided by the staff in A&E, AMU and Ward 3 at Ninewells Hospital. We value feedback and I will ensure that your positive comments are shared with the A&E, AMU and Ward 3 Multidisciplinary Teams.

Thanks Again

Sean McArtney

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