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Care Opinion

Difficulties in getting through

Posted By BRab

"Difficulties in getting through"

About: Chelsea & Westminster Hospital

(as a service user),

I booked an appointment online for 10 Hammersmith Broadway clinic however I found the information on the site very unclear and miss leading so I tried to call the clinic to ensure they can carry out the procedure I was after.

I called 3 times and left a voice mail as it said know one was available to answer and they would call back, I never received a call back. I called another time and finally got through to the line and held in a queue, the whole 40 mins I was on hold it said I was 1st in the queue and my call would be answered in 1 minute. The call went on until the practice had closed, I am yet to speak to anyone that can assist me.... I am appalled by the service and lack of care

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Responses

Response from Chelsea & Westminster Hospital 4 years ago
Chelsea & Westminster Hospital

Submitted on 15/08/2019 at 09:50
Published on nhs.uk at 10:06

Dear Patient,

I apologise for the experience you have had attempting to access one of our clinic websites. Please can you email our department via pals@chelwest.nhs.uk and we will escalate your feedback to the relevant management team.

Thank you,

PALS Team.

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