"Communication needs to be improved"

Was asked to attend my GP surgery as my blood tests needed to be repeated (I attended a few weeks ago). I was met by a different staff member but my experience was the same as last time. No introduction (no visible ID badge), the member of staff did not ask me for any details to identify myself - straight on to the veins.

I mentioned that I also had an appointment for a test later that day which the staff member very kindly said they could do after the bloods. Still no introduction or checking my D. O. B etc,  

I fed this back to the member of staff afterwards and they did then apologise and tell me their name. I feel that communication needs to be improved as I left feedback on my last visit and nothing has changed!