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Waiting time - Shocking

Story from nhs.uk

"Waiting time - Shocking"

About: Newham General Hospital

Appointment booked for 2:50pm, arrive at 2:40. We wasn’t seen until 16:15. My daughter was restless and no staff updated us on the waiting time until I asked. Anyone would have thought we was in the waiting area for urgent care. More doctors are needed in the rainbow centre and better management of appointments. Another bad experience in Newham General.

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Responses

Response from Newham General Hospital 4 years ago
Newham General Hospital

Submitted on 09/08/2019 at 11:46
Published on nhs.uk at 12:06

Thank you for taking time to contact us with feedback. We are disappointed to hear about your experience and would like an opportunity to investigate your concerns so the service can explore ways to minimise delays and long waits in clinic.

Could you please contact our PALS team at Newham with your details on 0207 363 9292 or email nuhpals.bartshealth@nhs.net wit

We look forward to hearing from you soon

Kind regards

Faith

PALS & Complaints Team

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