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Extremely positive and life changing.

Posted By Ms F

"Extremely positive and life changing."

About: Ealing IAPT

(as a service user),

I received an outstanding level of service and care from the the team and the therapist assigned to me. The receptionist was always warm and very professional each time I arrived for my session and my therapist was absolutely amazing, she went out of her way to offer me the support I required, which I am most grateful for. My experience of using this service has been both extremely positive and life changing.  

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 02/09/2019 at 09:06
Published on Care Opinion at 09:06

Dear Ms F

Thank you so much for sharing your story. I will pass this onto the team as positive feedback always boosts staff morale.

It's great that you had a positive experience with both the receptionist and the therapist and that they were able to offer you the support you required.

Best wishes

Sara Kerry

Patient Experience Coordinator

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