"After my emergency C-section"

About: University Hospital Wishaw / Maternity care

(as a service user),

Several weeks ago, I had an emergency C-section, where they put me in a different room. I lay in a bed for 4 days without any change of bedding, that is not safe for a woman after a c-section. 

I asked I don't know how many times to have my catheter removed so I could leave my bed and see my baby, but no one would listen to me. 

I was in horrendous pain and couldn't really move after my emergency surgery, but when I asked for a bottle, I was told "get up off your arse and get it yourself" by one of the staff midwives. 

I've tried calling around to complain about my horrendous treatment, but no one seems to be interested to hear what I'm saying.

Responses

Response from Lyn Clyde, Chief Midwife / Operational Manager, University Hospital Wishaw, NHS Lanarkshire

picture of Lyn Clyde

Dear Snowcd97

I am sorry to read the email you have posted in regards to your care in maternity services here at University Hospital Wishaw. This is certainly not the care we aim to provide to women using our service.

Beds are normally changed on a daily basis by nursing staff it is concerning if this did not happen and I will ensure this is discussed with the senior charge midwife in the postnatal ward to discuss the processes in place to ensure this occurs on a daily basis.

It is normal practice to remove a catheter within 8 hrs of delivery whenever women are able to mobilise. We do encourage women to be up and walking around to decrease the chance of blood clots forming after their cesarean section and for them to look after their baby as this promotes bonding.

There is pain after a cesarean section but we do offer pain relief to help with this and this is offered at regular intervals. I am unsure if this was carried out and was not effective. I am unsure if you raised this with staff concerned at the time.

I deeply concerned if a midwife spoke to you in the way you have stated please be assured I will discuss this with the staff in the ward as this is unacceptable.

I note you have advised you have been trying to complain and are not being listened to. Please accept my apologies for this. I would be happy to discuss your concerns with you and I am available on 01698 366363.

I hope you are doing well and thank you for taking the time to post on care opinion

Regards

Lyn

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