"A really eye opening experience"
About: University Hospital Hairmyres / Emergency department University Hospital Hairmyres Emergency department G75 8RG
Posted by bravonw94 (as ),
From when I walked in the front door, the receptionist was disinterested, and took a long time to get round to seeing us. There was no queue and they yawned constantly, I found this very off-putting.
We went through triage, which went fine. We were eventually called in, I understand that different people can be more or less urgent. We got there and we sat around for approx 1 hour before anyone let us know what was happening, not even any explanation that they were busy, or whether we would be seen soon, or offering a cup of tea.
Eventually, after an hour, someone came in and said to the room that they were really, really busy. I appreciate this, but they could have explained some reason why.
Eventually I was seen, by the same member of staff that triaged me, about an hour 1/2 later. They initiated care from another specialist.
I overheard nursing staff speaking to other patients and said that there are some people dying, you should appreciate the care you are getting. That was totally inappropriate, and I found it alarming, if that's how they see patients. I know and appreciate there are staff shortages, but there is a way of conducting yourself. I saw a girl there who was quite obviously distressed, and the nearby staff just stood there for ten minutes,
I think this may be just an opinion of mine, but I expected a caring experience from my healthcare. I know everyone is there for different reasons, and its not always possible for patients to have tea, but if someone had just came round and offered one, it would have made a huge difference to feeling care for. It was really just a terrible atmosphere in there, people walking by without even a smile. The whole experience was quite eye opening.