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Attitude of the staff nurse

Posted By waterloo

"Attitude of the staff nurse"

About: Vale of Leven General Hospital / Urology

(as the patient),

I was admitted by ambulance after a home visit by my GP nurse practitioner to the vale of Leven hospital. After my initial assessment I was seen by a integrated care GP who was nice, but the staff nurse clearly with attitude came into my bay with a very abruptly manner and said your going home. I have never been treated by any nurse in that sort of manner in any hospital I have been admitted to but the attitude of the staff nurse was not what I would have expected. 

I also want to address my treatment I was admitted for treatment for UTI and high blood sugar's not once was I given anything treatment wise to resolve this matter I then was waiting to see what was going to happen. I was then told to make my way home myself given I couldn't walk that great the nurse then wasn't happy to arrange an ambulance at 7 pm at night. 

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Responses

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 4 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 07/08/2019 at 09:50
Published on Care Opinion at 09:50

Dear Waterloo

Thank you for taking the time and trouble to post your feedback. I was very sorry to learn that your experience of our service has been such a poor one. It was particularly disappointing that you felt the behaviours of the staff nurse were lacking in care and compassion and I do apologise for the additional distress this caused you. Please be assured that this is not the person centred approach to patient care that we strive to achieve.

Unfortunately, we do not have access to dedicated ambulance transport for patients being discharged home and priority is given to patients who need emergency transport to come into hospital. Patients being discharged are often encouraged to make their own arrangements to avoid any delays in getting home but I am sorry if this was not explained at the time.

To help us investigate the concerns you have raised about your treatment, I would be very grateful if you could email me with your details linda.russell2@ggc.scot.nhs.uk or contact me on 0141 314 6891.

with all best wishes

Linda

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