"Left to cope with no help"

About: South mental health recovery team (East Glade Centre)

(as a carer),

My wife is under east glade. Need their support the other day rang for it. Told that she was not in crisis -  how did they know this as she was not assessed? So I felt like I was making it up. This is not the first time it’s happened.   

The first time it happened I was promised it would not happen again. No help what-so-ever.

Responses

Response from Greg Hackney, Senior Operational Manager, Sheffield Health and Social Care NHS Foundation Trust

Dear Bladesman,

Sheffield Health and Social Care NHS Foundation Trust are very sorry to hear about your negative experience of our service. We would like to talk to you about your concerns in order that can take learning and arrange any necessary support.

Please contact myself to discuss,

Greg Hackney, Senior Operational Manager, on 0114 2716310.

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