"hospital admission as requested by doctor"

On 2nd August we were advised by the doctors that my grandad aged 75 (6/2/44) needed to be admitted back into hospital due to another vowel obstruction complaint. My grandad is currently received palliative care for terminal cancer and is an extremely unwell gentleman. In May/June 2019 he’s was admitted to pinderfields on numerous occasions with a bowel obstruction complaint and underwent surgery early June. On all occasions my grandad has been treated with respect, dignity and kindness during his stay in hospital. However unfortunately on this admission the service has been appalling and we are extremely upset with how my grandad has been treated. On 2nd August we were advised by the doctor to head straight to hospital and explain I. A&E what the situation was and my grandads currently history, we arrived at pinderfields at 7.30 on booking in we informed the receptionist of all the recent medical history including that my grandad was currently received palliative care for terminal cancer, we were made to wait 1hr before seeing a doctor to review, during this time his observations were taken- we were informed he would receive a bed and be put on a waiting list for a ward referral. My grandad was made to wait in the waiting room sat on a chair for an additional 2.5hrs before been moved to the ward. He wasn’t offered any pain relief, drip to prevent dehydration or respect and dignity of been unwell in front of the waiting area. I myself spoke to the duty nurse in A&E about my grandads medical history and how he has been advised sitting for long periods of time could cause the blockage to get worse and he was in extreme discomfort I also explained the risk of infection and low immune system my grandad was currently facing as was made to sit in a busy waiting room with bugs and infection control at risk of spreading. At 11.15 my grandad was moved onto ward 37 he was left at the bed by a porter, we waiting 20mins for a nurse to come into the room her response was ‘oh someone new we didn’t know you were here’. I explained again the situation to this nurse and informed her my Grandad was in discomfort and still had not received any drip or offer of water despite been extremely dehydrated. We have been told to wait for the doctor before anything can be done, they couldn’t give a time for this and we just needed to sit and wait. Extremely disappointed with the respect, dignity and service my grandad has been given as an elderly cancer patient during this hospital visit!