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Care Opinion

They took the time to really listen to my Mum

Posted By Rho

"They took the time to really listen to my Mum"

About: Lanarkshire Community Services / Hospital at Home

(as a carer),

My 88 year old Mum had been ill for some weeks and attended her GP.  After 2 weeks of treatment, he referred her to Hospital at Home due to her experiencing extreme fatigue amongst other symptoms.  Hospital at Home attended on the day they got the referral.  Both nurses were prompt, knowledgeable and more importantly, took the time to really listen to my Mum. Tests were completed in my Mum's home including bloods and ECG.  The consultant visited Mum to continue her care and examine her. All of the above happened in one day!

 More bloods are to be taken over the next few days and some medication has been stopped (advice from the consultant).   This service is a credit to General Hospital Wishaw. Jackie and her colleagues made my Mum feel so much better not only with their medical knowledge but by also listening and treating her with respect. They will continue to monitor Mum until she feels better.  The family are so grateful for the help and advice and we will be forever grateful. Every hospital should have a Jackie and Co!!

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 05/08/2019 at 07:58
Published on Care Opinion at 07:58

picture of Rick Edwards

Dear Rho,

Thank you for taking the time to share your family's experience of the Hospital at Home Service; I agree, Jackie and her team are fantastic!

It's so important that people feel listened to and that they are well informed, as this lets them (with their family) to make the decisions about care and treatment that is right for them. I'm so pleased that was your experience and I trust you'll continue to build a positive relationship with this team.

I've shared your kind words with Jackie and I wish your mum well with her ongoing treatment.

Kind regards

Rick

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