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"KIDNEY STONES"

About: Darlington Memorial Hospital / Accident and emergency

I was rushed into the department with severe pain around my left kidney area bloods and urine checked I was there approx 3 hours told at the end blood in urine and told probably had a Kidney stone no scan was offered and told I would be referred to a urologist for further tests and sent home in with codeine . Five days later went to see my GP as having trouble when eating he give me gastro tablets which did help nothing on their system about being referred to a urologist . I went back to my GPS yesterday as still having pain and scared of getting infection I saw the nurse practitioner who I must say was absolutely brilliant and still nothing on their system about being referred she has referred me yesterday which I think is a absolute disgrace just sent home with tablets and nothing else being done not even been referred to a specialist after 2 and a half weeks.. I went to a and e on the 12th July.

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Responses

Response from Darlington Memorial Hospital 4 years ago
Darlington Memorial Hospital
Submitted on 08/08/2019 at 15:26
Published on nhs.uk at 16:05


Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by email, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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