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"Appalling staff at maternity reception"

About: Luton & Dunstable Hospital / Maternity

I am absolutely disgusted by the way the staff treat us expecting mothers! The staff at the reception are rude and are not happy to serve at any times that I have been here to see the consultant or to have a scan. I had come in on the 26/07/2019 to check in for my appointment and with two members of staff at the desk neither of them would serve! I am 33 weeks pregnant and very uncomfortable and they would rather see me stand!! I then approached one of them and they pointed to the other receptionist to see her! I went to the other lady and she saw me and carried on texting away on her personal phone!! Then after a while with a frustrated sigh she asked how can I help!

IF this is the way that all expecting mothers are to be treated then this is a rubbish hospital to come to! I do not recommend anyone to trust their unborn child in these people’s hands who do not care at all! All consultant meetings I had, I have always been more than an hour long wait just to be seen for 2 minutes!! It’s appalling treatment of care!! And I would not be returning her with any other pregnancies I may have in the future!! I am leaving this review so people can be aware of this disgusting service, but highly doubt anything would be done about this!

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Responses

Response from Luton & Dunstable Hospital 4 years ago
Luton & Dunstable Hospital
Submitted on 02/09/2019 at 11:01
Published on nhs.uk at 12:06


We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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