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A Psychiatric Liaison Nurse who restored (some) of my faith ...

Posted By A little birdie

"A Psychiatric Liaison Nurse who restored (some) of my faith in the system"

About: Central And North West London NHS Foundation Trust Chelsea & Westminster Hospital / Accident and emergency

(as a relative),

I have been trying, from a distance for a long time, to support my brother access mental health, drug and addiction services in the NHS and privately. It has been a frustrating and dehumanising experience and my brother’s condition is worsening. Today was a bad day, culminating in him presenting to Chelsea and Westminster A& E. Although he couldn’t be admitted, I was called by a wonderful psychiatric liaison nurse, called David, who took the care and time to explain and get to the bottom of the situation. He also clearly cared and looked out for my brother, going above and beyond the call of duty to ensure he was not let go into the streets, alone. There is a long road ahead for my brother, but dealing with David has restored (some) of my faith in the system and given us a bit more resilience to carry on dealing with the situation. Thank you David.  

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Responses

Response from Mike Waddington, Communications Director, Central and North West London Mental Health NHS Foundation Trust 4 years ago
Mike Waddington
Communications Director,
Central and North West London Mental Health NHS Foundation Trust

Submitted on 26/07/2019 at 11:36
Published on Care Opinion at 11:40

Thanks very much for this - we will make sure David sees this and I am pleased we have helped.

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Response from Chelsea & Westminster Hospital 4 years ago
Chelsea & Westminster Hospital

Submitted on 26/07/2019 at 13:11
Published on nhs.uk at 14:07

Dear Relative,

Thank you for taking the time to write such positive feedback concerning our hospital service/staff. I will ensure this is fed back to the team and staff.

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