"What a shambles!"

Took my 13 year old daughter in to Uckfield MIU this afternoon with a suspected broken ankle.

We were booked in quickly and my daughter was given a wheelchair to sit in.

However, after two hours of waiting I spoke to the administrator to point out that 4 or 5 people had arrived after us but been seen before us, so I felt we were wasting our time.

I asked to check my daughter out so we could try elsewhere.

The administrator didn't seem bothered.

She went off and then came back and asked for my daughters name.

I returned my daughter to the car using the wheelchair and then returned the wheelchair to the MIU unit.

They thanked me for returning the wheelchair but said nothing else.

I was really shocked by the service as when we have used the MIU unit in the past they have been excellent.

I suspect they will say that they were really busy, but that was clearly not the case.

There were more staff than patients throughout the two hours we were waiting.

I will be taking my daughter to EDGH this evening to get treatment.