"Missing the basics"

Recently visited a relative who was admitted to CAU at DGRI and wished to provide some feedback.   My relative was not offered any meal at any point on their admission day, no water jug was provided and no hot beverages.   We ended up bringing fresh bottles of water in to ensure they could have a drink and also purchased food for them.   I'm not sure why this was missed, but when you see the drinks trolley making its way round the ward and for whatever reason misses someone out I don't feel this is right   I would have said something at the time but my relative wouldn't allow me to make a fuss!   Hence why I am leaving feedback here as I feel it is something that should be addressed and feedback to staff on the unit.