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Disinterested Staff Poor Care

Story from nhs.uk

"Disinterested Staff Poor Care"

About: The Royal London Hospital / Trauma and orthopaedics

Fracture clinic review - doctor barely glanced at my wrist with no examination and said i was discharged (took around 30 seconds). I wanted to ask some questions as I have been diagnosed with Osteopenia but was told to ask my GP instead (I have and was told to use the internet) . I insisted on asking some questions and he then questioned me as to whether I was a sensible person or did I run around doing things that make it likely I will fall over. As long as I was a sensible person I would be alright!

At the age of 48 with osteopenia (almost osteoporosis in my spine) I am of course worried and wanted an informed discussion about my options to prevent this deteriorating. Clearly the doctor concerned was not interested and could not get me out of the door quickly enough.

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Responses

Response from The Royal London Hospital 4 years ago
The Royal London Hospital

Submitted on 23/07/2019 at 14:08
Published on nhs.uk at 15:07

Dear nr243,

Thank you for taking time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us.

We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – rlhpals.bartshealth@nhs.net or telephone 0203 594 2040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you.

Kind Regards

Traci

Central Complaints Officer

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