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"Delay in ultrasound appointment"

About: Ayrshire Central Hospital Crosshouse Hospital / Xrays & Scans

(as the patient),

I recently attended a second appointment at Irvine central hospital breast clinic, this was because first mammogram wasn't clear. After another mammogram i had ultrasound and biopsy taken etc. 

I was informed at the clinic that I have cancer in one side and concerns for the other side and needed a MRI scan to clarify, I was sent to crosshouse breast clinic the following day. I spoke with my consultant and nurse.  I was sent home to await MRI appointment for following week.  This all went smoothly, but I had no information on when I would get results so I called clinic myself on the Thursday.  My consultant contacted me shortly after and discussed results.  I was informed that I need another ultrasound and biopsy and this would be done quickly the following week, so the consultant can decide what surgery is needed. 

By Wednesday I decided to call the nurse team to chase up appointment.  I was told ultrasound has the request that my consultant had marked as urgent and I would get an appointment that week as my consult had discussed with myself. Nothing was heard from ultrasound Wednesday, so I called Thursday afternoon to ultrasound department to be told that Dr that justifies the appointment was on annual leave that week, I asked if no one else can do this as its very important for me. The person I was talking to said that they would ask the other Dr and get back to me with appointment and it would still be this week, again I heard nothing.

Friday morning I'm really anxious as this is very important for me, I call at 9am to ultrasound to be told yes an appointment has been made for friday of the following week. I was very disappointed and very angry. 

I am still in limbo, trying very hard to get on with day to day life.  I had family arrangements that had been made before I had been diagnosed with the cancer that I had intended to keep, this now left me waiting on results possibly appointment for the breast clinic when I was going to be traveling to family. I am traveling now earlier than 1st planned and also have to put back the results another week due to me traveling south for grandchild 1st birthday (Trying very hard to be positive). 

I have struggled this week with trying to stay positive and look forward, its very difficult when your just a number. I have been keeping the news of breast cancer to myself, only my husband has been told, I was waiting on more information before saying to family and friends, it will be middle of August before I move forward with this now due to ultrasound delay. This is not good for mental health. 

I would like to add that there is no issue with breast clinic team, it's the delay from ultrasound that should be looked at.  It's stressful enough being diagnosed with cancer without being left in limbo for weeks not knowing what treatment and surgery you are facing.
  
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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/07/2019 at 17:01
Published on Care Opinion at 17:01


picture of Eunice Goodwin

Dear elac,

I am sorry you have felt so disappointed, angry and let down by us. I am sad to read your story for so many reasons. Our procedure is to prioritise all our patients with this kind of history.

In light of this, we have reviewed our workflow and we have already made some changes based on your experience. Our Radiology Clinical Director is keen to look into this further so we can completely understand what has happened this time. Can I encourage you to contact his secretary on Laura.Davidson@aapct.scot.nhs.uk. With more details, we will be able to look into it and understand more. This may help us to ensure this does not happen again.

Thank you for taking time to tell us about this. I hope you your appointments and results are sorted now, or will be imminently,

best wishes,

Eunice

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