This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Non person centred care"

About: Pinderfields General Hospital / General surgery

Admitted for assessment and monitoring following suspected bowel obstruction nursing care partly ok with the final ward I was put into 32a being filthy and the nursing staff did not have a clear understanding of my care plan and did not communicate it at any point to me staff did not listen to me and spoke over me and were dismissive of me and my concerns. In particular a FY1 male doctor wearing i psychiatry badge on a general surgery ward openly admitting he diddnt have the experience to deal with my problem. On asking if he’d read my care plan he avoided the question and said I’d have to wait for the surgeon this was disconcerting and added to my anxieties as was told on first meeting the surgeon that I would be having surgery. I was refused a CT Scan because I did not want surgery at which point the surgeon left after telling me he would review it again the following day but I never saw him again I was given conflicting advice about my dietary status as was in 12 hours put on 3 different wards it was apparent to me that nursing staff had not read my notes or not had sufficient handover I was scared and self discharged after speaking with the FY1

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pinderfields General Hospital 4 years ago
Pinderfields General Hospital
Submitted on 22/07/2019 at 15:10
Published on nhs.uk at 16:06


Thank you for taking the time to post your comments regarding your recent experience.

I am sorry to hear that you feel the care you received fell below the standard which we as a Trust aspire to deliver. I would like to assure you that we take all patient feedback very seriously and feed information and action points back to our clinical teams on a regular basis.

It is clear from what you have described, that your experience has been poor for which I am sincerely sorry for.

I will share your feedback with the relevant staff so that they are fully aware of the negative impact your experience has had on you.

However, if you would like to take your concerns further, please do contact our PALS team on myh-tr.pals@midyorks.nhs.net.

Thank you again.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k