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"Magnolia Centre (breast cancer service)"

About: York Hospital

After discovering a large and painful lump in my left breast, I saw my lovely GP at The Old School Medical Practice, who referred me for an appointment at the Magnolia Centre at York Hospital - I got the appointment within a couple of days :)

Like most people who need to go for such an appointment, I was a bit scared & apprehensive..... BUT I was so reassured by the slick teamwork, and the way I was cared for by the staff - really professional.

The set-up is very 'slick' - I was shown to waiting room, then after a short wait escorted to another room to have a physical examination by a lovely duo of Consultant & Nurse, I was then escorted back to waiting area, and within 15 mins had a Mammogram, then after another wait of only 20 mins, back to the duo team of Consultant and Nurse who explained that I fortunately only had a cyst which could be drained (aspirated) then and there!

After a brief discussion between us, we decided to go ahead with it ......

I told them that I am afraid of needles, so the lovely Nurse held my hand and reassured me and, as I looked the other way, the Consultant did his job.....

I was amazed!

I hardly felt any pain, and the lump was gone.

(He showed me what came out and explained what it was etc....)

They were absolutely fantastic and informative.

Told me to come back any time if I had any more problems.

THANK YOU!!

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust
Submitted on 26/07/2019 at 14:43
Published on Care Opinion at 14:43


Thank you for taking the time to share the positive experience you had in our Magnolia Centre. I can only imagine how scary it must be waiting to see the doctors, but I'm so pleased to hear that they took such good care of you, and that they were able to drain it there and then! I will make sure to pass your lovely feedback onto the Magnolia Centre team and all those involved. I hope you are really better now and recovering well at home.

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