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Care Opinion

Always check the Patients Name and Date of Birth

Story from nhs.uk

"Always check the Patients Name and Date of Birth"

About: Lincoln County Hospital

On Wednesday 11th June 2019 my wife was injured whilst being transported by the by the Lincolnshire Ambulance Service. After a consultation with Grantham Hospital A&E Dept it was decide to take her to the Lincoln County Hospital where it was diagnosed that her left upper arm had been broken. She was treated in the Lincoln County Hospital A&E Dept, A web brace was fitted and she was then placed into the Neustadt Welton Ward. Over the next three weeks we were told that a further operation was needed but a heart condition had been detected. Despite our denials we were still in the County Hospital until one day I asked to see the paperwork. I noticed straight away that although the paperwork was showing someone with the same name as my wife and spelt the same way in was a different date of birth!! the person named on the paperwork was born in 1964 whilst my wife was born in 1935!! So always check the name and date of birth

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Responses

Response from Anna Warman, Interim Ward sister, Neustadt Welton Ward, United Lincolnshire Hospitals NHS Trust 4 years ago
Anna Warman
Interim Ward sister, Neustadt Welton Ward,
United Lincolnshire Hospitals NHS Trust

Submitted on 22/07/2019 at 14:12
Published on Care Opinion at 14:12

I'm sorry that this experience has happened, as we aim to provide high quality care.

We apologise for the incorrect patient report being received, as this is not acceptable. This was rectified once the nursing staff were notified and has now been managed internally.

I am aware that you did have along standing stay on Neustadt Welton ward but then decided to conservatively manage your fracture.

I wish you well on your recovery.

Please don't hesitate to contact me on Neustadt welton ward if you want to discus your concerns further.

Regards

Anna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from United Lincolnshire Hospitals NHS Trust 4 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 24/07/2019 at 20:57
Published on Care Opinion at 20:57

Thank you for raising this with us and I understand from matron that you have already spoken with her and that this is currently being investigated by our complaints team. Please be assured that the lessons learned from your complaint around the need to continually check a patient’s ID will be shared with staff.

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