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"Utter waste of tax payer money"

About: Southend Hospital

Went to Physio a few weeks back and the utter disrespect and lack of care really shocked me. She informed me that the pain I feel is subjective and when I told her about the areas of pain I experience throughout my body she didn’t want to know despite asking me where my pain was! She had the wrong notes at the start. And basically told me my life long chronic issues aren’t real even though o have multiple diagnosis, She’s made me feel as though I was on trial for my disability and had to prove my illness opposed to actually helping me. She wasn’t interested in the arthritis that I’m suffering with that is in the actual area I was referred for. She also informed me that gardening isn’t manual labour, despite being in agriculture all my life which incidentally is causing me problems now and reason I was there in the first place. She asked me ridiculous questions which weren’t relevant. In fact I didn’t even realise it was physio I was signed up for as I thought my doctor referred me to the spinal specialist. Cant wait for my private hospital appointment as they have done leaps and bounds for me already setting me up with MRI and specialists in the correct area that needs attention. What are all us tax payers paying for? Waste of time, money and effort on all sides.

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Responses

Response from Southend Hospital 4 years ago
Southend Hospital
Submitted on 23/07/2019 at 14:13
Published on nhs.uk at 15:06


Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your appointment.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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