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attempting to phone for an appointment

Story from nhs.uk

"attempting to phone for an appointment"

About: Lancaster Medical Practice

Attempting to phone for an appointment is a nightmare...after 25 minutes on hold the person answering the phone is telling me that my Doctor at my practice (in Dalton Sq) is on holiday until August 12th (this is the Doctor we have been given a while ago but not yet even met!), I’m saying ‘fine I am in pain but I am willing to wait and see him after the 12th.’..but no!, for what ever reason am unable to arrange an appointment for after the 12th of August today! Apparently I have to ring back early next week in the hope appointments will be then be available and waste heaven knows how much time and money on the phone in the hope that an appointment to see him can then be made....apparently I could possibly see him elsewhere but why on earth would I want to go elsewhere when already registered with my nearest Doctor - which is in Dalton Square? This farce needs sorting out now

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Responses

Response from Lancaster Medical Practice 4 years ago
Lancaster Medical Practice

Submitted on 26/07/2019 at 15:24
Published on nhs.uk at 16:07

Thank you for your comments. We are sorry about the problems that you have had recently when trying to contact the practice. We are aware of the issues that have arisen since swapping to a new phone system and are working hard to improve this.

If you would like to discuss the issues that you have experienced in more detail please could you email lmp.reception@gp-P81002.nhs.uk with your contact details so that I can contact you.

Kind regards

Elizabeth Slater

Quality and Performance Manager

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