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"Excellent care for my father. Friendly,..."

About: Northwick Park Hospital / Trauma and orthopaedics

My father has just been discharged after two weeks care at the hospital. He couldn’t have had a better experience in his journey through a&e, resus and the Evelyn ward where he finally ended up. Throughout this time he was given excellent medical, nursing and caring care. He was treated with respect and good humour. He even enjoyed the food!. They communicated well with him (not easy as he’s quite deaf) and always made sure he knew what was going on.

As his next of kin, they kept me informed and were always there to answer my questions and allay any concerns. The ward environment, although a bit hot and stuffy, was cheerful, colourful, spotlessly clean and quite relaxing. Thanks to everyone!

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 19/07/2019 at 12:21
Published on Care Opinion at 12:21


Thank you for taking the time to share this lovely feedback.

We do try our best to deliver exceptional care and it is so nice to hear when we get it right. I have shared your

We hope your Father is recovering well.

Best wishes,

Anjali Patel

Patient Experience Manager

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