"First time for operation in hospital."

About: Southend Hospital / Urology

Having never been into hospital for an operation, it was with trepidation I entered the admissions lounge at 0700.Immediately greeted by warm staff, eager to please and keeping me informed of what would be happening. Professional and courteous throughout. As I was delayed for 25 minutes awaiting anasthetic I was anxious. However, one particular lady put me at ease throughout with her reassuring manner. Upon being taken to the ward I was assisted by so many nurses, all keen and approachable. Constant attendance without being overpowering. The next day I was ably assisted in being able to get a wash. Much appreciated. Makes me proud to have an NHS. Only problem was being woken by squaking gulls and planes from Southend Airport, but that is outwith hospital control. Having waited 10 months for the operation it was worth it eventually.

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Story from nhs.uk

Responses

Response from Southend Hospital

Thank you for your post - it is great to hear so many positive comments regarding the medical staff throughout your entire experience.

Please be assured your comments will be sent to all departments listed above.

Apologies for the gulls and planes but as you say they are not under our control :-)

Wishing you well for the future.

Regards

Patient Experience Team

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