"Is East Kent trust taking patient feedback seriously?"

About: East Kent Hospitals University NHS Foundation Trust

(as a relative),

Having just experienced the worst possible service from the William Harvey Hospital, I thought I would research what other peoples experiences have been and came across this site.

On checking the responses from the trust about other complaints, I was absolutely disgusted to see out of the 476 'stories' about the East Kent Hospitals NHS Trust, only 5 have had any action taken.

All the 'responses' were obvious 'standard' sentences and paragraphs from 'stock' letters used to show some kind of response from the trust.

The governors and directors should be ashamed of themselves and the government should be taking action to deal with poor NHS services and bad management.

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Response from Madeleine Perris, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback.

As the feedback given on this site and other website forums is often anonymous we can not respond in detail to individual cases; this is done via our own system which holds all concerns reported to us.

We do actively encourage persons who have had an experience they need our assistance with, or if they simply want to give us detailed feedback, to contact us.

If you would like to contact us on T 01227 783 145 or PatientExperience@ekht.nhs.uk we would very much like to hear from you.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful