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"skin cancer diagnosis"

About: Tiptree Medical Centre

I went to the surgery to be advised on a raised mole and was given an appointment for 5.8.19. The receptionist mentioned this in passing to the GP on call who has a special interest in dermatology and I was offered an immediate appointment at 4.30 pm today 17.8.19. I was seen within 15 minutes of arrival and was made to feel very comfortable and at ease when I received a diagnosis of skin cancer. The GP was extremely thorough and explained the prognosis and eventual outcome with sensitivity and humour. He then dictated a referral letter immediately and informed me that I should hear from the hospital within 2-3 weeks and if I hadn't heard to come back and it would be chased up.

I cannot not speak highly enough of this dedicated man and his very astute receptionist for their care and attention. Tiptree surgery does not deserve negative reviews I have always been happy with the service provided. Thank you again for your care,concern and initiative which I thoroughly appreciate.

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Responses

Response from Tiptree Medical Centre 4 years ago
Tiptree Medical Centre
Submitted on 25/07/2019 at 17:26
Published on nhs.uk at 18:06


Dear Patient,

Thank you for taking the time to feedback your pleasant experience at our surgery. We very much appreciate your comments regarding your consultation with the doctor and that you found the doctor to be kind, considerate, understanding and that you were listened to regarding your health, also the care and attention given by our receptionist. We very much concentrate on good patient care and try to ensure that your experience with the practice is always a positive one. Your comments will be shared with the team, which is a great boost to morale. Thank you.

Gill Scott

Practice Manager

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