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"Phone Lines"

About: Dr Malik & Partner

Phone lines are deliberately being cut off every morning which is totally unacceptable.. Spoken to the staff about this and the answer I get is there is a problem with the systems in all surgeries.... every day?? I work in a surgery and never have this problem, amazing!!

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Responses

Response from Dr Malik & Partner 4 years ago
Dr Malik & Partner
Submitted on 17/07/2019 at 09:56
Published on nhs.uk at 13:06


Thank you very much for taking the time to leave feedback on this website.

The Practice appreciates all feedback positive or negative as it gives us the opportunity to see where we are doing well or where we can improve.

We are very sorry to hear that you have had difficulty in contacting the surgery by telephone but we can assure you that the lines are not being deliberately cut off every morning.

There have been a few problems across many Practices in the area recently with phones and computer access which is out of the control of the surgeries.

However, please be assured that we have been equally frustrated by these issues and have highlighted the problems with the local providers.

Thank you once again for your feedback.

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