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"My mother's care after a stay in hospital."

About: Borders Community Services / Hospital to home service

(as a relative),

After a fall, my mother broke her pelvis, had a stay in hospital, then returned home. That is when the Home from Hospital team got involved. We needed carers to get my mother up, showered, dressed, taken downstairs and given her breakfast for a few weeks. In stepped the team, led by Pam and what an excellent job they did. A more caring, considerate, efficient group of ladies and chap's you couldn't have wished for. My mother had never had anything like this at home and was a little apprehensive about how they would be. But, no worries there, as they put her mind at rest and showed her nothing but compassion and understanding that she was definitely reassured with. As were we, her two daughters, knowing she was in safe hands.

So, I just want to take this opportunity to say a huge thank to each one of them who visited mum. You all did a great job.

Many thanks.

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Responses

Response from Caroline Burgess, Specialist Nurse, Sexual Health Services, NHS Borders 4 years ago
Caroline Burgess
Specialist Nurse, Sexual Health Services,
NHS Borders
Submitted on 17/07/2019 at 13:27
Published on Care Opinion at 13:27


Thank you very much for your feedback relating to the Hospital to Home service. I am delighted to hear of your mothers positive experience. This is a new service within NHS Borders and one which we are extremely proud of. The team work very hard to deliver patient centered care and it is reassuring to hear that we are delivering this to our patients and giving the reassurance to families.

I will ensure that this feedback is shared with all the members of the team and hope that your mother is recovering from her fall and broken pelvis.

Kind regards,

Caroline Burgess

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