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Being told 2nd hand to go somewhere else

Posted By Madge51

"Being told 2nd hand to go somewhere else"

About: University Hospital Hairmyres / Rheumatology

(as the patient),

I was accepted onto my new Rheumatologist's list when my previous one left Hairmyres.   That was last year. I've never seen my new rheumatologist in clinic since then & when I phoned the Rheumy nurses for some advice the Dr got involved in the conversation & asked the nurse to tell me to go to GRI as they weren't a specialist in Systemic Sclerosis.  

I was obligingly referred to a Wishaw Consultant who 'has an interest' in the condition.   Speaking to an other SSc patient who is way sicker than me, I find they are being treated by none other than the rheumatologist who referred me elsewhere.   How very strange.

Is this a personal issue they have with me, someone they met once several years ago?   They Hypocratic Oath maybe needs to cover being truthful in all patient dealings.   I'm absolutely disgusted by these actions.   People with incurable progressive illnesses have emotional & mental health needs as well as the obvious physical ones.   I think at the very least, this doctor needs reminded of that.

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Responses

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 4 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 17/07/2019 at 17:47
Published on Care Opinion on 18/07/2019 at 09:28

picture of Hazel Mitchell

Dear Madge51

Please accept our apologies for not having dealt with the provision of the treatment in the manner you would have hoped. We are always disappointed when service users are unhappy or upset by our services.

Can I ask that you contact me on 01355 585154 to allow me to take some of your details and to ask a few questions to assist me to look into this further? It is always our aim to provide the best possible patient centre care we can, and we would like the opportunity to discuss the situation further and hopefully rectify anything we can.


Kind Regards

Hazel

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Update posted by Madge51 (the patient)

Having had a conversation with Hazel, I am awaiting her feedback

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 4 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 31/07/2019 at 18:14
Published on Care Opinion at 18:14

picture of Hazel Mitchell

Dear Madge51

Apologies for the delay in my feedback. I have taken your issue very seriously and wanted to speak directly to all names mentioned in our phone call. Unfortunately due to clinical commitments, conflicting priorities, and Staff Leave (due to it being the peak summer holiday season), I haven't been able to collate a full response to you yet. Please be assured the process is under way and I am most definitely not ignoring the issue. I will be in touch as soon as I can to let you know the outcome of our situation.

I hope to be in touch soon, I hope all is well with yourself in the mean time.

Best Wishes

Hazel

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Update posted by Madge51 (the patient)

Still no further forward.

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 14/08/2019 at 11:39
Published on Care Opinion at 11:39

picture of Rick Edwards

Dear Madge 51,

Thanks for getting in touch through Care Opinion. I've spoken to Hazel who tells me that you've been in touch with her and she is tryng to speak to all the relevant people as agreed (detailed above); as you say, she is not in a position to provide a update at the moment.

Could I ask you to liaise directly with Hazel as we try to resolve these particular issues for you, rather than coming through Care Opinion please.

Kind regards

Rick

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