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first class service

Story from nhs.uk

"first class service"

About: Worcestershire Royal Hospital / Accident and emergency

on Saturday the 13thJuly 2019 my 77 year old Husband was taken ill at home. Very lightheaded eyesight fading and very fast heartbeat.

I rang 111 which was answered promptly and efficiently. After lots of questions to myself and my husband an ambulance was requested. With 2 minutes it arrived. After various tests at home he was taken to A and E at Worcester. On arrival he was taken straight to a cubicle and met by nurses, doctors. Etc.

His care and treatment were excellent. He was there for 3 hours. Treated with drugs and given drugs to bring home. Had blood tests , mobile X-ray and ECGs. Always someone there caring for him. We cannot fault his treatment from start to finish. Lovely ambulance crew and staff at A and E . Thankyou so much.

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Responses

Response from Worcestershire Royal Hospital 4 years ago
Worcestershire Royal Hospital

Submitted on 18/07/2019 at 09:12
Published on nhs.uk at 10:15

Thank you for leaving us your feedback; We will share your kind comments with the responsible management team for the area, so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 41373.

Regards,

Patient Experience Team

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