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"Complaint ward 22"

About: King's Mill Hospital

Regarding Ward 22 !. I received total disrespect regarding my mental health. For the first time I built up the strength and request for help with my friend being by my side. I requested for social care to come and crisis team to help me, The ward wasn't realizing my urgency they felt I didn't need any help although I told them my health is deteriorating and having serious self harming thoughts! On numerous occasions . A Nurse then got quite angered because Ifelt I needed their help before I left the ward!!!!!! so when I go home I am safe and not thinking this way. They was unkind and said I do this to myself and also I am more than capable of taking care of myself!.

My heart sank I felt like no one cared or listened to me or my friend. Apart from a younger nurse who listened to me. I said when I am home I am really struggling.Were I do not eat or drink for weeks

I was made to feel quite bullied and did actually become anxious and frightened. My friend rang for referral on my behalf to adult social care who then gave me the correct number in the hospital as I was a patient and they was willing to come see me but a particular nurse stopped it as she believes I do not meet the criteria. So they rang back and said they didn't need to.. How does she know this as she seen me change my clothes NO or wash NO and dress myself NO!!! and neither has the staff to be fair. They didn't even give us the number of social care in the hospital but a outside one???? but I was a in patient!!!!!. I am going home and feel very frightened and anxious of my care that I just received and going out of the ward. My friend tried desperately on my behalf and was made to feel humiliated and shouted at because she was asking for help. I do hope CQC see this some needs teaching some bedside manners They all quickly to judge and ganged up together against me, I was not violent or shouting just asking for help. I am some one I am human I have paid 20 yrs of taxes so it was disgusting the way I was treated. Only good point was the kind crisis team thanks to my friend pushing for help !

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Responses

Response from Grace Worsley, Patient Experience Coordinator, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Grace Worsley
Patient Experience Coordinator,
Sherwood Forest Hospitals NHS Foundation Trust
Submitted on 26/07/2019 at 12:17
Published on Care Opinion at 12:17


Thank you for taking the time to provide your feedback. I am very sorry to hear of your experience on Ward 22, this certainly isn't the quality service we would expect for our patients. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact me on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able, the Patient Experience Office is open Monday to Friday, 9am to 5pm.

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