This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"First class service."

About: Lincoln County Hospital / Dermatology

I made two visits to Dermatology in the last two weeks - one for assessment and one for procedure. Both visits were conducted in the most professional yet friendly manner. Information was supplied throughout on what was thought and proposed and my procedure appointment was within a week of assessment. The procedure itself was professional and efficient and at the same time empathic and human, with full information given as we went along the surgery path.

Staff are operating under very demanding conditions.

The small waiting area was standing room only.

Yet all patients were being processed and all staff wore a smile and were totally considerate and committed.

Further, although the numbers of people waiting was very large, I never felt that any of my treatment was being rushed.

The staff were superb.

The operation was conducted by the doctor that assessed me and she was assisted by a nurse, and both were absolutely first class. I cannot recommend my experience highly enough.

Thank you all.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from United Lincolnshire Hospitals NHS Trust 4 years ago
Submitted on 18/07/2019 at 16:17
Published on Care Opinion at 16:17


Hi

Thank you very much for your feedback, this has been shared with all the Dermatology Team and they are very thankful for your kind words. It is always so pleasing to receive a positive response and we are pleased you were happy with the level of care you have received. We hope this continues should you still be needing Dermatology. We are looking in ways to improve the waiting room area and overall space for the department as we are aware at times it can be very crowded.

Thank you once again for your kind words.

Kind regards

Suzanne Sheppard

Operational Service Manager – Specialty Medicine Rheumatology, Dermatology & Neurology

Opinions
Next Response j
Previous Response k