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UNABLE TO RE-SCHEDULE MY APPOINTMENT

Story from nhs.uk

"UNABLE TO RE-SCHEDULE MY APPOINTMENT"

About: Queen Elizabeth I I Hospital / Ophthalmology

I have been trying for over two weeks to contact the department to reschedule my appointment as I will be on holiday. No luck whatsoever. I must have spent a total of over seven hours waiting to on the phone. The on-line system also does not work as it has failed me twice this year alone.

I am frustrated and disappointed

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Responses

Response from Queen Elizabeth I I Hospital 4 years ago
Queen Elizabeth I I Hospital

Submitted on 15/07/2019 at 13:01
Published on nhs.uk at 13:06

We're really sorry you've had these problems.

The best people to help sort it out are our PALS (patient advice and liaison)team.

You can email them at pals.enh-tr@nhs.net and they'll do their very best to help you.

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