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"Bloods at Pontefract hospital staff didn’t wash..."

About: Pontefract General Infirmary

I attended at Pontefract hospital to give a blood sample for my ongoing medical treatment.

There was a group of phlebotomists sat chatting.

There wasn’t a queue and so was asked to go through by a female.

I sat down and she proceeded to take the required blood samples.

She didn’t wash her hands before or after taking my blood.

She didn’t wear gloves. Which I don’t have a problem with if they wash their hands.

She didn’t wipe my skin clean. Some do some don’t. But she touched me to find the vein.

She will have touched the last person too, and no doubt didn’t wash.

After taking the blood she left the cubicle before I did to rejoin the conversation taking place with the other phlebotomists. So I know she didn’t wash.

She also wore a scruffy fleece that covered her arm over her wrist. Arnt staff meant to have bare arms to the elbow?

She didn’t wear an apron either.

Why didn’t I say anything? I shouldn’t have to. I didn’t feel able to as it’s rather confrontational when someone is just about to sick a needle in your arm.

Why wouldn’t a health professional be professional. She let the department down.

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Responses

Response from Pontefract General Infirmary 4 years ago
Pontefract General Infirmary
Submitted on 23/07/2019 at 10:19
Published on nhs.uk at 11:07


Thank you for taking the time to post your experience and observations of your treatment within Pontefract Hospital.

I am very disappointed to learn of your treatment and would like to assure you we take Infection Control Standards very seriously within the Trust. It is the Trust's expectation that all staff comply with Standard Infection Control Precautions for every episode of patient care.

I will share your concerns with the service.

However, if you would like us to look further into your concerns please contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will advise what information they will need from you.

Thank you once again.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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